TumbleRoot Exchange & Return Policy
We want you to be 100% satisfied with your purchase. If you aren’t, we’ll be glad to exchange or return an item you’ve ordered, up to 365 days from the date of purchase! Returns or exchanges must be unworn and undamaged, in original condition and packaging. Please note that this policy does not apply to custom orders, or items that have been modified at your request.
Orders placed from US, US territory, and military APO/FPO/DPO addresses
You can print a FREE USPS domestic shipping label to send us back your exchanges and returns. Please note, to use our pre-paid labels, your package must be sent from the United States.
- Navigate to our Exchanges and Returns page at http://tumbleroot.com/pages/exchanges-and-returns
- Click on the menu bar titled “Exchanges and Returns for orders placed within the US”
- Enter your order ID number, and the email address you used when placing your order, and click the “Lookup” button
- The order associated with that number and email address will be located and displayed on your screen. Please confirm that the order information is correct, including the item(s) you are exchanging or returning. If everything is correct, please click “Create Request”.
- An order detail page will be displayed where you’ll be able to select individual items for return or exchange. For each item please check the box to the left of the item description, select a return reason, the quantity (if applicable), and a resolution type (exchange or return).
- If you would like to send us a note, or attach an image (e.g., for damaged product or package), you’ll have an opportunity to do so below the product list.
- Please review our super easy and worry-free terms and conditions, and check the box indicating you accept them.
- Click the “Submit Request” button.
- You will be asked if you would like to create a prepaid shipping label. If you select “No”, you will be responsible for generating a label to ship your items back to us. If you selected this option inadvertently, you will need to contact us directly and we can generate a return label to email you.
- After selecting “Yes” to create a return label, you will be taken through a series of steps:
- Confirm your shipping details. This is your return address.
- Confirm the package information. If there are multiple options, please select the package that most closely resembles the one you received. If you do not have the original package, please use an envelope or cardboard box which will protect the merchandise you are exchanging or returning, and place a copy of the return information inside the package as well.
- You will be asked if you would like to generate a shipping label. Please select “Generate”.
- The next step will provide you with the opportunity to download a label. Click “Download Label” and a pdf copy of the USPS shipping label will be downloaded, which you can then print out on any standard printer.
- Go ahead and print out the label, cut, or fold, the piece of paper in half and tape it to the shipping package with clear packing tape. Easy peasy!
- Now drop off your package at a USPS location, or send it with your local, wonderful, mail pickup person. Please allow 3-5 business days for the package to arrive back to us, and we’ll update you as soon as we’ve processed your request!
If you don’t want to interact with our app, because you’d rather send your messages directly to us, please just email us or use our handy-dandy contact page. We’ll be glad to help you out and send your label to you via email.
If you would rather just send us your exchange or returns items back yourself, you can do that as well. Please use the form on the back of your packing slip to let us know what you need, and ship them off using the ship service of your choice. Please keep in mind that we cannot refund you for any additional shipping charges you incur.
Finally, please keep in mind that our returns volume varies throughout the year, and we kindly request that you give us 2-3 days to check your return and process your request. If it seems like it’s been a bit too long though, don’t hesitate to contact us. Refunds will be automatically applied to the credit card or payment method used originally. You will receive an email from us as soon as the refund has been processed on our end. Depending on your credit card company, it may take an additional 5-7 business days for a credit to post to your account. If you’ve received the email confirmation from us, but you don’t see the credit in your account, we’d recommend contacting your credit card company for more information.
For orders placed internationally (outside of the US and territories)
We will be glad to accept returns and exchanges within 365 days of purchase! Items must be unworn and undamaged, in original condition and packaging. We cannot provide an exchange or return label for free, so you will be required to pay the shipping charges to send the items back to us. However, all the other great elements of our return policy do apply you! If you return all items from your order, you will receive a full refund for the items, as well as your original shipping charges (less any discount for optional upgraded shipping services). If you exchange items, we’ll pay for standard shipping to send them back to you.
Please use the handy-dandy form we’ve provided on the back of your packing slip to let us know what items you need to exchange or return, and ship those back to our office at:
710 Fiero Lane, Suite 21
San Luis Obispo, CA 93401
Head over to our Contact Us page to send us a message!