Find the answers to your questions here!
When will my order be processed?
We process orders within 48 hours, Monday through Friday, and most orders will ship out the next week day. For example, if you’ve placed an order with us on a Tuesday afternoon, we should be shipping your order on Wednesday by about 2pm PST. If you placed your order on Saturday, it should be shipped by Monday afternoon.
How long will shipping take?
We primarily ship using the United States Postal Service. Here are how our standard shipping options break down:
Shipping Time (does not include processing time)
USPS First Class
3-5 Week Days
2-3 Week Days
USPS Priority Mail Express
1-2 Week Days
We ship from our office in California (zip code 93401), so shipping to locations that are closer to the west coast will take less time, and locations closer to Augusta, Maine, for example, will take longer. The US postal service has a handy tool that we use regularly to calculate shipping times here: https://postcalc.usps.com/
If you are located in Canada, most packages will arrive within 10-15 week days. If you are located closer to the west coast, or closer to major cities in the US and Canada, those times can be significantly shorter. However, international packages may be subject to customs clearance, which may result in delays. Please see our section on International shipping for more details.
Do you ship to PO Boxes or Military APO/FPO/DPO addresses?
We sure do? Shipments can be sent to both PO Boxes and Military addresses using standard domestic shipping services. Please allow for additional time for orders to arrive to these addresses.
I want to find out the status of my order. How can I do that?
After placing your order, you will receive an email confirmation containing a link to the status page for your order. That link will provide any updates as your order is processed. Also, after your order ships, you will receive a second email that provides a link to track your package. If you have not yet received a confirmation, and we haven’t contacted you to alert you to any issues, we may not have your correct email address. In that case, please email us, or send us a message on our Contact Us page.
Exchanges and Returns
I want to exchange or return something I purchased. Can I?
Absolutely! We want you to be 100% satisfied with your purchase. If you aren’t, we’ll pay for you to send it back to us. There are limitations though, so please read the fine print below (it’s the same size print, but we feel like that’s what you need to call the important stuff).
Free exchanges and returns are limited to orders placed within the US. Unfortunately, we don’t have the ability to provide free returns elsewhere in the world (for the moment), but you can still ship us items you need to exchange or return. For all returns you will be refunded in full, including shipping charges. Upgraded shipping services (Priority and Priority Express) will be refunded at the equivalent standard shipping price. If you need to exchange an item, we'll pay to ship it back out to you (standard shipping service).
You have 365 days from the date of purchase to exchange or return items. Returned items must be unworn and undamaged, in original condition and packaging.
How do I return an item for refund?
For all orders placed within the US and US territories, exchanges and refunds can be processed right through the app on our Exchanges and Refunds page. For orders outside the US, please use the handy-dandy form we've provided on the back of your packing slip to send your return items back to us. We'll refund you in full as soon as they've arrived back to our office!
I just need to exchange something. Do I need to do anything different?
Orders placed within the US can still use the app on our Exchanges and Returns page to process exchanges. Order placed outside the US will need to use the form on the back of the packing slip to let us know how to process the exchange. Please Contact Us if you have any questions about exchanging an item.
Placing my order
I can’t seem to get my credit card to go through. What’s the problem?
We have pretty strict standards regarding credit card processing, because we take your security seriously. So just make sure that your billing information matches your shipping information, or that you select "Use a different billing address" when you’re entering your payment information. Also, make sure that the address you are entering matches the information on your credit card statements. We double check credit card number, credit card verification (CVV) number, address, and zip code. If these don’t match up you’ll probably need to contact your bank or financial institution to double check your information.
Will I get charged sales tax?
We only charge sales tax for orders placed in California.
What are shipping costs?
Order placed within the US and territories
Free standard shipping when you place an order of $40 or more! (US domestic only)
$4.95 flat rate shipping for any order under $40
Want your order faster?
$7.95 to ship any order Priority service (2-3 business days)
$24.95 to ship any order Priority Mail Express service (1-2 business days)
Order placed from Canada
$7.95 flat rate shipping for any order
Orders to other international locations
Elsewhere in the world, it’ll be more expensive (we’re working on this though, we promise) and you’ll have to enter your shipping information at checkout to get an exact price. It won’t be cheap, but we’re still sure that you’ll love our stuff.
General Shipping and Delivery Questions
When do you ship out orders?
We process orders Monday through Friday, and many Saturdays too. After you place your order, you can expect it to be processed by the next week day. As soon as we’ve processed your order you will receive an automatic email confirming the shipment, and containing a link to a tracking page for your package. If you haven’t received an email confirmation for your order, or for the shipment after the appropriate time has passed, it probably means we don’t have your correct email address, so please Contact Us.
What shipping services do you use?
We use the US Postal Service for almost all of our orders, but we do have the ability to use other services (FedEx, for example) if you have a special situation. Please Contact Us if you have any questions about other shipping services.
Where do you ship from?
We’re located in San Luis Obispo, California, 93401.
I want to track my order, can I do that?
As soon as we’ve processed your order, an email is generated and sent to you that contains the tracking number for your package. If we’ve shipped your order via USPS, this tracking number may not update until mid- to late-afternoon on the same day your order was shipped. This is because, unlike other shipping services such as FedEx or UPS, the package does not begin tracking until the package is scanned at a USPS shipping location. Just give it a few hours and you should be able to get a current shipping update. If it has been more than 24 hours since you’ve received your shipment email, and your package is still not showing an update, please let us know.
I’m shipping to an international address. How does that work?
We still use the US Postal Service to ship your package, but once it’s crossed the border, the package will be checked through customs and handed over to your local postal service provider. You may be required to pick up your package, and you may also be required to pay customs fees. These are taxes that your country charges for goods that are entering in from a foreign country. Your local postal/shipping service, or customs office, will contact you in regards to the specifics. Please be aware that customs charges can add significant cost to an order and we cannot be liable for these charges.
I need to make a change to my order, can I do that?
We’d love to help you with that! As long as we haven’t actually shipped your order out, we can make any changes that you deem necessary. Unfortunately, if your order has already shipped, we can’t catch it mid-travel, so you’ll just need to wait to receive it. Don’t worry though, exchanges and returns are easy (see above). So just let us know what you need to do and we’ll take care of it! Email us at firstname.lastname@example.org or send us a message using our Contact Us page.
Head over to our Contact Us page to send us a message!